Measuring Digital Patient Engagement: What’s the Formula?
Health systems are striving to address healthcare consumerism trends and combat competitive pressures by delivering digital self-care and self-management tools that both engage patients and improve health outcomes. It’s clear that the automation and virtual delivery of healthcare is growing in popularity. So, as a provider seeking to find new solutions for digital patient engagement that reach diverse patient populations, improve outcomes, reduce high-cost services such as readmissions, length of stay and ED visits, and optimize the patient experience – how do you measure “digital patient engagement”?
What are the right digital interactions and activity measures to track? Do the number of ‘clicks’ and ‘views’ matter most, or should impact on quality and health outcome metrics carry more weight? How do health systems know if digital patient engagement solutions are effective, what are the right key performance indicators and metrics to track (beyond patient activation), what data points is the C-Suite measuring against, and what trends should we track across patient populations?
Join us as we explore how to identify key performance indicators and metrics for evaluating successful digital patient engagement – so we can all come to a clearer idea of the elusive formula for how to measure digital patient engagement.
Start Date: 10/11/2022
Event Type: Archived , CHIME Foundation Focus Group